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Articles
Knowledge Base
Categories (20)
How Do I ....
Here are many of the "how do I" knowledge base articles that were created by the IT Department covering a wide range of topics. We will continue to add articles as new technology is launched.
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Student FAQs
Student Frequently Asked Questions and Technology Help.
Includes questions from prospective students, incoming students, current students, and alumni.
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Login Help
Accessing MyCharleston, OAKS, Multi-factor authorization, eBill and a lot more!
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Email
Cmail and Outlook instructions, and known issues.
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OAKS
Faculty instructions, general information for students, and known issues with work-arounds.
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Office of the Registrar
We have compiled helpful lists of the most commonly submitted Registrar's Office questions and requests along with their answers. Click on the appropriate link below to get started.
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Wi-Fi, CofC Sites and Browsers
Wi-Fi on campus, in the residence halls, college sites and browser information.
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Working Remotely
Policies, technology and best practices associated with working away from the office.
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Computers and Devices
PCs & Windows, Macs & macOS, plus mobile devices.
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Software Applications
AppsAnywhere, Everbridge, Office, Windows and Mac applications, Zoom, DocuSign, Mobile Apps and general applications available to the campus community.
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Printing
Where and how to print plus common issues.
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CIO Tech Tips
Tips from the emails sent by our CIO, Mark Staples to help make your technology life hassle-free!
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Networking, Files and Storage
OneDrive set-up, VPN and general file issues.
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Telecommunications
Information and support for VIOP desk phones, Spirit/Segra Unify App, voicemail and Fax.
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Information Security and Privacy
Articles about Security Assessment, Privacy concerns, antivirus, and phishing.
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Non-IT Services and General Issues
Information regarding non-IT services offered by other CofC departments, Cougar Card, Dining Dollars and a lot more!
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Classrooms and Labs
Articles about CofC classroom technology and departmental computer labs.
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Banner
Everything Banner!
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News & Updates
Technology news and updates.
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Portfolio Management Office
Articles related to project management, business analysis, and business consulting services provided by the IT PMO (Portfolio Management Office).
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Articles (6)
Pinned Article
Working Remotely
This article cover the policies, technology constraints and best practices while working away from the office.
Can't Find What You're Looking For?
How to use the Self-Service portal, submit a ticket, or contact the IT Service Desk.
Microsoft Stream Classic vs Microsoft Stream on SharePoint
This article outlines key differences between Microsoft Stream Classic and Microsoft Stream on SharePoint.
Service Desk Hours of Operation and Contact Info
This article lists IT Service Desk's hours of operation and how to contact.
Updating the Site Index
This article walks through the process of updating the CofC Site Index at
https://cofc.edu/siteindex/
via Cascade CMS.
What is a knowledge base article?
The knowledge base is a collection of articles containing information that may describe solutions. Some articles are not viewable by everyone. Articles can be used to solve issues without having to wait for Information Technology.
Additional Resources
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