Knowledge Base

Categories (20)

How Do I ....

Here are many of the "how do I" knowledge base articles that were created by the IT Department covering a wide range of topics. We will continue to add articles as new technology is launched.

Student FAQs

Student Frequently Asked Questions and Technology Help.
Includes questions from prospective students, incoming students, current students, and alumni.

Login Help

Accessing MyCharleston, OAKS, Multi-factor authorization, eBill and a lot more!


Cmail and Outlook instructions, and known issues.


Faculty instructions, general information for students, and known issues with work-arounds.

Office of the Registrar

We have compiled helpful lists of the most commonly submitted Registrar's Office questions and requests along with their answers. Click on the appropriate link below to get started.

Wi-Fi, CofC Sites and Browsers

Wi-Fi on campus, in the residence halls, college sites and browser information.

Working Remotely

Policies, technology and best practices associated with working away from the office.

Computers and Devices

PCs & Windows, Macs & macOS, plus mobile devices.

Software Applications

AppsAnywhere, Everbridge, Office, Windows and Mac applications, Zoom, DocuSign, Mobile Apps and general applications available to the campus community.


Where and how to print plus common issues.

CIO Tech Tips

Tips from the emails sent by our CIO, Mark Staples to help make your technology life hassle-free!

Networking, Files and Storage

OneDrive set-up, VPN and general file issues.


Information and support for VIOP desk phones, Spirit/Segra Unify App, voicemail and Fax.

Information Security and Privacy

Articles about Security Assessment, Privacy concerns, antivirus, and phishing.

Non-IT Services and General Issues

Information regarding non-IT services offered by other CofC departments, Cougar Card, Dining Dollars and a lot more!

Classrooms and Labs

Articles about CofC classroom technology and departmental computer labs.


Everything Banner!

News & Updates

Technology news and updates.

Portfolio Management Office

Articles related to project management, business analysis, and business consulting services provided by the IT PMO (Portfolio Management Office).

Articles (6)

Pinned Article Working Remotely

This article cover the policies, technology constraints and best practices while working away from the office.

Can't Find What You're Looking For?

How to use the Self-Service portal, submit a ticket, or contact the IT Service Desk.

Microsoft Stream Classic vs Microsoft Stream on SharePoint

This article outlines key differences between Microsoft Stream Classic and Microsoft Stream on SharePoint.

Service Desk Hours of Operation and Contact Info

This article lists IT Service Desk's hours of operation and how to contact.

Updating the Site Index

This article walks through the process of updating the CofC Site Index at via Cascade CMS.

What is a knowledge base article?

The knowledge base is a collection of articles containing information that may describe solutions. Some articles are not viewable by everyone. Articles can be used to solve issues without having to wait for Information Technology.