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Articles
Knowledge Base
Categories (18)
How Do I ....
Here are many of the "how do I" knowledge base articles that were created by the IT Department covering a wide range of topics. We will continue to add articles as new technology is launched.
Office of the Registrar
We have compiled helpful lists of the most commonly submitted Registrar's Office questions and requests along with their answers. Click on the appropriate link below to get started.
Working Remotely
Policies, technology and best practices associated with working away from the office.
Wi-Fi, CofC Sites and Browsers
Wi-Fi on campus, in the residence halls, college sites and browser information.
Login Help
Accessing MyCharleston, OAKS, Multi-factor authorization, eBill and a lot more!
Email
Cmail and Outlook instructions, and known issues.
OAKS
Faculty instructions, general information for students, and known issues with work-arounds.
Computers and Devices
PCs, Macs and mobile devices.
Software Applications
AppsAnywhere, Everbridge, Office, Windows and Mac applications, Zoom, DocuSign, Mobile Apps and general applications available to the campus community.
Printing
Where and how to print plus common issues.
CIO Tech Tips
Tips from the emails sent by our CIO, Mark Staples to help make your technology life hassle-free!
Networking, Files and Storage
OneDrive set-up, VPN and general file issues.
Telecommunications
Information and support for VIOP desk phones, Spirit/Segra Unify App, voicemail and Fax.
Information Security and Privacy
Articles about Security Assessment, Privacy concerns, antivirus, and phishing.
Non-IT Services and General Issues
Information regarding non-IT services offered by other CofC departments, Cougar Card, Dining Dollars and a lot more!
Classrooms and Labs
Articles about CofC classroom technology and departmental computer labs.
Student Instructional Technology Services (SITS)
Articles for student technology.
Banner
Everything Banner!
Articles (6)
Pinned Article
CougarAlert Emergency Notification System (ENS)
Overview of the tiered alert/advisory system.
Pinned Article
Working Remotely
This article cover the policies, technology constraints and best practices while working away from the office.
Can't Find What You're Looking For?
How to use the Self-Service portal.
Service Desk Walk-Up Hours of Operation
This article lists IT Service Desk's hours of operation.
What is a knowledge base article?
The knowledge base is a collection of articles containing information that may describe solutions. Some articles are not viewable by everyone. Articles can be used to solve issues without having to wait for Information Technology.
Zoom import feature is not allowing me to copy zoom meetings in other courses
OAKS integrated Zoom import feature is not working
Additional Resources
Popular Articles
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iPad or iPhone Won't Connect to Eduroam
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Log into Cmail the First Time
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CSAS (Cougar Scholarship Awarding System) Portal Information
Update Mailing Address
Reduce My Background Noise for a Microsoft Teams Meeting
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