PCs & Windows, Macs & macOS, plus mobile devices.
This article lists troubleshooting steps to resolve a keyboard not working.
Here are some troubleshooting steps when your external computer monitor isn't working.
How to get to the Mouse settings on your computer
How to allow pop-ups for websites in Safari 12.0.
This article explains how to address a Back-Ups ES battery that is giving a contant tone and a flashing light.
Troubleshoot why your bluetooth wireless mouse is not connected.
Restarting or installing updates will likely resolve issues with built-in audio
Resolve issues with the SHIFT key seemingly to be stuck.
Summary of IT Replacement and Procurement Guidelines
How to personalize your Desktop Background in Windows 10.
Auto-arranged icons will arrange themselves on your primary monitor. It is possible to change which monitor is set as the primary monitor. Here's how.
How to check if your laptop (MAc and PC) have a build-in microphone and webcam.
Standard computer models for College of Charleston
Includes a reference chart of computer connectors and ports. This will help you identify what type of cable you will need to connect your external device to your computer.
IT's guidelines for repairing computers including life expectancy, when IT will make repairs, and what IT will repair.
The College will replace one computer per person, oldest to newest. All other computers would be purchased by department.
This article describes things to check when a computer won't boot up because it is not receiving power.
This article describes how to set how Firefox treats certain applications in a browser session, such as whether it automatically saves or previews a document.
This article describes how to update display adapter drivers on a PC, or update display settings on a Mac. This should help correct potential monitor distortions that can be common when the display software is out of date or corrupted.
IT does not repair iPad screens. Individuals or departments may arrange repairs with Apple at their own expense
Includes departmental purchase guidelines and how to begin the purchase process
Apple iOS 14 devices, WatchOS 7 and later devicesas well as Android 10 and later devices will use private MAC addresses by default when connecting to each SSID/Wifi Name. This may cause the device to the rejected from joining the network.
Used to enable/disable airplane mode
This article provides alternative for clients in need of equipment not loaned by IT.
This article describes how you can find out what operating system and version your computer is running so that you can be sure to install compatible software.
How To Upgrade to MacOS Big Sur
How to wake up a desktop computer or laptop
This article describes how to swap the monitor order so that your cursor moves from one monitor to the next on the edge they are beside each other.
Resolve IP Address Conflict errors by obtaining a new IP address.
May be an issue with the battery, power cord, or circuitry
Instructions for using MalwareBytes to detect malware on student-owned computers
Learn how to correct a keyboard that won't function correctly on your Computer.
A docked laptop is producing no video to the external monitors attached to the dock
Explains how to help an affiliate library patron use the PC Reservation software to reserve a computer.
Set Adobe to print to the specified printer rather than printing to a file.
How to print out their Class Schedule.
Resolve Issues with RDP getting stuck on the "Configuring Remote Session" step
Using screen sharing to remotely connect to a mac computer
Your departmental admin can provide you with a replacement UPS.
How to recover from an error when attempting to update or restore your Apple device from iTunes.
Setting up an Exchange Email Account on your Apple Device
Troubleshoot why your computer is being slow.
Try this if your mac computer is being slow.
How to address a slow mac computer when the kernel_task process is the cause
How to disable S Mode in Windows 10 or 11
There are many ways to transfer photos from your iPhone or iPad to another device
How can I surplus IT equipment such as iPads, laptops, desktops, cell phones, etc.
Basic steps to cover when a computer won't boot, before escalating to field techs.
Instructions for using the Reset this PC feature of Windows 10 and Windows 8
If your iCloud account has reached its size limit, you are no longer able to save photos, videos, notes, documents, backups, etc. to your iCloud account. The options are to reduce what is being stored in your account, or buy more storage with a subscription.
How to use the Self-Service portal, submit a ticket, or contact the IT Service Desk.