Networking, Files and Storage

OneDrive set-up, VPN and general file issues.

Categories (2)


OneDrive access, set-up and known issues.


Installation and issues when use Pulse Secure.

Articles (27)

Pinned Article Create a Shortcut to a Network Folder on your Desktop

This article describes how to add a shortcut on the desktop to a network drive.

Accessing Files from Former Employee's Computer

How do I access files that my predecessor saved on the computer?

Connect to a CofC Network Drive - Off Campus

How to connect to CofC network drives while off campus

Connect to a Network Drive (Mac)

Connect to a drive or server on the CofC network on a Mac.

Connection Was Reset

Firewalls can block uncommon ports, resulting in a Connection Was Reset error message.

File Locked for Editing

What you can do when a file is locked for editing

File Won't Open

Help me figure out why I can't open this file.

Google Enforcing Pooled Storage Limits

Notice about storage limit changes in Google Apps

How do I know if I have files on wharfside that need to be moved?

How to connect to your user folder on wharfside to see what files you stored there

Microsoft Remote Desktop General Connection Help

This article describes some basic troubleshooting that can be done to to help identify issues when connecting to a machine or server via Microsoft Remote Desktop.

Migrate Data from CofC Google Account to OneDrive

This article provides information on how to bulk migrate or archive your Google storage to OneDrive.

Migrate Files From Wharfside to OneDrive

Includes options for how faculty and staff can move their files from a network drive to their personal OneDrive account

Migrating Files Stored on Departmental Drives

The latest information on moving files stored on departmental drives

Network Drive connection - Windows

Learn how to connect to a Network Drive.

Reducing Hotspot Data Usage

This article contains tips for reducing data usage on Verizon Jetpack Hotspots loaned by the college to avoid connection throttling.

Servers, File or Folders - Requesting permission to have access

Find out how to get permission to IT controlled servers, files and folders.

Sharing Files with Secure Share

Share files securely with SecureShare.

Show File Extensions

Control Panel, change view to Large icons, File Explorer Options

There was a problem connecting to the server (Mac)

Tips for fixing "There was a problem connecting to the server" on a mac computer

Unlock a Locked File

How to get access to a file that has been locked for editing by someone else.

VPN - Computer Security is Unsatisfactory

I am unable to connect to VPN because my computer security is unsatisfactory.

What happens if I didn't migrate my files before the deadline?

Provides information on IT's plan to migrate files from wharfside

What is Wharfside?

The network server, \\wharfside, is used to house user folders

Where should I save my files?

This article describes options for employees to save their college owned files. When saving or storing your files, consider who needs access to the file and whether the file will be modified or is finalized. Choose from several Microsoft tools such as OneDrive, Teams, Stream, and the Hub (Intranet, SharePoint).

Why Use Cloud Storage?

Lists benefits of using cloud storage

Can't Find What You're Looking For?

How to use the Self-Service portal, submit a ticket, or contact the IT Service Desk.