Non-IT Services and General Issues

Information regarding non-IT services offered by other CofC departments, Cougar Card, Dining Dollars and a lot more!

Categories (2)


Transcripts, class registration and financial questions.

Faculty and Staff

General information for faculty and staff.

Articles (41)

Accessing Another Person's Files

Articles details limitations on accessing other people's files.

Apply a Waiver for the Housing/Dining Deposit and Application

How do I get a waiver applied for my Housing/Dining deposit and application?

Attendance Verification Instructions

Step-by-step instructions on how faculty will do attendance verification


This article describes how to get help with the website to submit bids.

Can't access my Graduate Student Application

A prospective grad student can't login to see their application.

Can't Change Grade - Summer Semesters

Grade changes for summer courses must be done through the faculty forms.

Can't Read QR Code on Commencement Tickets

This article describes the settings required for the QR Code to be visible on the commencement tickets.

Classes Dropped by Treasure's Office

Contact Treasurer's Office for payment disputes. Re-register for classes through regular registration procedure.

CofC Parent & Family Experience

The Office of New Student Programs introduces the CofC Parent & Family Experience (supported by CampusESP)

CofC Virtual Orientation Programs Master List

Master list of all orientation events 2020

College Reads / Convocation Essay Reading Companion

Where to find supplemental information for the College Reads convocation assignment

Course Registration: "Your changes have already been submitted."

A message that, "Your changes have already been submitted," indicates you have already registered for the course.

Discrimination and Harassment Prevention Training Staff Quiz

This article provides basic information on the Discrimination and Harassment Prevention Training Staff quiz, and includes information on where to find it at inside of MyCharleston.

Financial Aid Information

The Office of Financial Assistance and Veterans Affairs administers scholarships, grants, loans, work study, and Veterans benefits.

Holiday Schedule and Calendars

Campus closures, both planned and unplanned, can be found by using calendars and links provided by several offices, includingHuman Resources, The Office of the Registrar, Emergency Management and the IT Service Desk. This articles lists out of those resources for ease of access.

How to decline or withdraw admission into the College of Charleston

Information regarding withdrawing or declining the offer of admission into CofC

How to Edit Saved Passwords in Google Chrome

Updating saved passwords in Chrome

How to Enter a Maintenance Work Order (Students)

This article leads to the housing PDF document that shows how to put in a maintenance request for the dorm.

IT New Employee Orientation

Information on IT New Employee Orientation

Library Circulation Desk Device Loans

This article details additional loaner device services offered through the Addlestone Library's Circulation Desk.

Locate Training Courses

To help locate Cougar Education Training Courses

Locked Door

The door is locked. How can I get in?

Look up a Phone Number

There are several ways to look up a phone number for someone at College of Charleston.

Making a Purchase in eProcure

This article links to Procurement's video tutorials on eProcure.

Parent Resources

Learn about parent resources.

Print Pay Stub

How to get a copy of your employee pay stub.

Printer Set-Up Guide for Dorms

View Apogee's printer set up guide to learn how to connect your printer to the MyResNet network in a dorm.

Request for help from Information Technology

If assistance is needed from Information Technology for an issue or to request a service is quick and easy with the client portal of TeamDynamix. TeamDynamix is a web based application available on multiple platforms including your phone and mobile device.

Stafford Interview Hold

How to complete the Stafford Loan Exit Interview to have a Hold removed

Student Advisor

Find out who your adviser is in MyCharleston.

Student Health Portal Error 238245

If your filename contains invalid special characters, you will receive error 238245 when trying to upload it to the Student Health Portal.

Summer/Maymester Course Offerings & Housing Assistance

Where do I find information on summer housing options or Summer/Maymester course offerings & registration?

Touchnet U.Commerce Central Link

Link for Touchnet U.Commerce Central

Transfer Credits Information

This article provides information on transfer credits and who to best contact to get information on transferable credits.

Transfer Money to Cougar Cash

Add funds to Cougar Cash using My Account > eBill > eDeposit > Select Term > add Cougar Cash > enter amount $

Update Emergency Contact in Housing Application

How do students enter their emergency contact information for the Housing application?

Update Your Emergency Evacuation Plan

Instructions for students to update their emergency preparedness plan

View Your Missing Financial Aid Requirements

This article provides information on how to check your Financial Aid details to ensure you've met all student requirements.

W-2 or 1095-C Tax Forms

Print W-2 from MyCharleston.

Working Remotely - Best Practices

Best practices for working from home.

Can't Find What You're Looking For?

How to use the Self-Service portal, submit a ticket, or contact the IT Service Desk.