AppsAnywhere, Everbridge, Office, Windows and Mac applications, Zoom, DocuSign, Mobile Apps and general applications available to the campus community.
Overview of the tiered alert/advisory system.
When an application is nonresponsive, but the Mac computer is not frozen, you can choose to force the application to quit.
Licensed software can be installed on your college-own computer by request.
In order for the file to appear in the Shared With Me folder in OneDrive, it has to be shared from another CofC OneDrive for Business account, not a personal Microsoft Live account
While it is true that anyone at the College, faculty, staff or students have access to LinkedIn Learning through Office 365, supervisors have the ability to request courses for departments and/or individuals within Cougar ED (Absorb). If a faculty or staff member has a course assigned to them, in order for Cougar ED to maintain records of the course access will need to be through Cougar ED instead of Office 365. Further more, some of those assigned courses are not LinkedIn Learning courses.
How to access LinkedIn Learning from Office 365.
Minitab Inc has changed its license structure from a desktop application to subscription-based web applications.
Microsoft Teams have three different categories of permissions, owner, member, and guest. While this article focuses on adding owner permissions, the same steps can be used to make other changes as well, just select the desired membership role.
How to sign in to Adobe Creative Cloud
The “A number is out of range” error occurs when Acrobat finds some problem with the underlying structure of the PDF file. The best solution is to get a new PDF from the owner, but Adobe does have a fix to correct as well.
Adobe launches in Parallels instead of the Cloudpaging Player
Not all pdf viewers allow you to fill out form fields. Use Adobe Acrobat, which is available in AppsAnywhere for current students.
Force a non-responsive application to close.
List of software licensed by the College for use on student, faculty and staff computers
Instructions for enabling scanning in BDM (Banner Open Text AppXtender 16.6)
Troubleshooting not being able to accept an invitation for Blogger blog
Learn how to change the settings on a Kaltura Channel to allow others to post a video to it.
Learn how to force Turnitin to allow you to add a grade to an assignment.
User is unable to login to When I Work. It is not an IT application and requester should contact the Studio Arts Department.
This article describes how to adjust visibility of formatting marks in Microsoft Word 2016/365 for PC.
This article details what the privacy policy course is and how to access it.
Explains how to convert an .mov file to an .mp4 file in MacOS.
This article explains how to use an online file converter to convert a .pages file into a .docx file.
How to convert an image file to a different format.
Copy and paste an image file into another document.
Learn how to add an icon to your desktop, taskbar, or dock.
Troubleshooting Degree Works Access Denied Error
It is possible to edit or delete your Yammer postings.
This article provides users with instructions on how to download Adobe Acrobat Reader on their personal computer. Reader allows users to view, comment, print, and sign existing PDF files. For additional features, a subscription to Adobe Acrobat Pro is required.
This article explains how to download and install a trial version of Adobe Connect web meeting software and join a meeting in Windows 10 and MacOS.
Save time by sharing Office documents via email directly through the application itself.
ePrint has 2 classes and 1 role to control who has access and who does not.
Information on Google Drive, provided to employees and students through their College Google Apps accounts.
Where to find Google's quick reference for using Google Meet
User is unable to use Google Voice with their CofC Google account.
How to submit a paper to Turnitin outside of the OAKS environment
How to get to Outlook from MyPortal
Steps for finding a list of advisees in DegreeWorks after the upgrade.
This article describes the steps needed to create a Yammer post. Yammer is available to faculty and staff. Students do not have access to yammer at this time.
It is easy to use Software Center to upgrade your individual applications, operating system, or run available updates to your Windows computer on campus.
How to change your default program to another application.
How to Setup Google Forms for your Website
How to capture and save screenshots on Windows or Mac computers
How to check is Sentinel One is loaded on your computer.
New requirements to complete Privacy and FERPA courses in CougarEd within the last 12 months may result in access denied errors for those who have not completed the courses.
After licensing Spss user receives error 7001 no license found for IBM Spss Statistics
The College of Charleston has acquired a campus-wide license for MATLAB, Simulink and companion toolboxes. The license covers on-campus and home software use for all faculty, staff, and researchers, as well as classroom and lab installations. If being prompted to associate the account to a license number, you may need to create a new account, then associate the account. Directions are created and available on
http://it.cofc.edu/computing/software/matlab/in...
Instructions for how to install ArcPro or ArcMap
Downloading the new UC4 client, version 9.3.5
This article provides troubleshooting information if you see a phone number error when accessing eProcure via MyPortal.
Kaltura CaptureSpace/ Screencast/Screen recording/Desktop recording no longer working
Learn what causes an Access Denied error in Kaltura and how the owner of the video can fix it.
This article describes how to remove the Screencastify extension from Chrome so that the Lockdown Browser can open.
This article provides information on how to access the College's limited NVivo license.
Taskbar Right click OneDrive - Setting - Settings tab
This article explains how to open a .rar file on a Mac, including how to install the appropriate application in order to do so.
This article explains how to open a file from an unidentified developer on a Mac without having to change System Preferences.
Options for what you can do when you cannot open a pdf file within your browser
How to permission errors when starting SPSS AMOS.
What to do if you get a pipe communications error
Summary of the August 28, 2022 change to Qualtrics authentication and the new way of logging in.
How to use AutoSave and AutoRecover for Microsoft Office products.
How a supervisor can request a LinkedIn Learning corse to be added to Cougar ED (Absorb).
Recover a previous version or a deleted Google Doc.
How to share a single page in OneNote without having to use the MS Mail app
We have no intention of getting rid of Kaltura, so your videos will remain archived in your OAKS course. You can also access files and recordings outside of OAKS from the Kaltura Media Space.
Sign into iCloud using your Apple ID account.
This Article pertains to SPSS version 27. for macOS only
If the user experiences this error, do not uninstall or reinstall SPSS.
Instructions for uploading an iMovie library file to Google Drive to resume work on a project from another device
Learn who to turn to when having problems with TK20 in your classes.
How to uninstall software on a Windows or Mac computer.
How to update an application on Mac when the application was installed from the app store using a different Apple ID.
How to use Microsoft Bookings to allow students to schedule office hour appointments with faculty.
The requirements and steps to display multiple screens when using Remote Desktop
VirtualBox quits unexpectedly when switching applications after upgrading to MacOS 10.15
Explains what Discord Student Hub is and where to get more information
Steps to address issue with report not prompting and just displaying with not refreshed data.
It can take up to a week for a new employee to get access.
How to set up and use Microsoft Remote Desktop connection program on a Windows 10 PC, MacOSX machine, and iOS/Android mobile device.
Resolve issues with Word 2016 and below crashing or freezing.
How to adjust your Yammer notifications.
How to use the Self-Service portal, submit a ticket, or contact the IT Service Desk.