 Working Remotely

This is a guide for how to request access to, set up and use Pulse Secure VPN. Pulse Secure VPN allows you to access certain resources (like Banner, network drives, etc.) that require campus network connection.

Technology items to check when you are returning to your campus office.

This article cover the policies, technology constraints and best practices while working away from the office.

Office 365 requires a license. In order to use Office 365, it must first be activated. Activate it using your CofC employee email address.

Add your emergency contact information to receive Cougar Alerts.

Zoom meeting hosts have sole control of attendance rights

It is possible to change your security information for your account. View this article for steps on how to update it.

Connect to a drive or server on the CofC network on a Mac.

Breakout rooms in Microsoft Teams allow organizers to divide a meeting into sub-groups to facilitate discussions and brainstorming sessions. Meeting organizers can create up to 50 breakout rooms and choose to automatically or manually assign participants into rooms.

This article describes how to turn off the password requirement for Zoom cloud recordings.

This article explains how to download and install a trial version of Adobe Connect web meeting software and join a meeting in Windows 10 and MacOS.

This article describes how to enable and use the virtual background option in Zoom.

How to find the WiFi password for a Verizon Ellipsis Jetpack hotspot

How to get started using DocuSign, including information about training and product support

Tips for increasing home Internet speeds while working remotely.

This article describes how an employee can use CofC resources to install Microsoft Office on their home computer.

This article describes some basic troubleshooting that can be done to to help identify issues when connecting to a machine or server via Microsoft Remote Desktop.

Microsoft Teams is a chat-based workspace in Office 365 that's a hub for teamwork. It's extensible and customizable, so you can tailor it for the information your team needs.

This article describes how to request assistance scheduling a computer move for working remotely from home.

Learn how to connect to a Network Drive.

To Backup files, log into OneDrive, click upload then select the files you would like to upload to OneDrive (this is only to be used for official College business only)

Explains how to upload your files or folders to OneDrive. Includes a Microsoft instructional video.

You can view Shared OneDrive Files/Folders online or set up shortcuts in File Explorer.

OneDrive sync error caused by special characters "% #" being in the name. Also files ending in "xxx.url"

Learn how to fix OneDrive sync issues on Mac.

Tips to reduce eye strain, annotating electronically, sharing documents with OneDrive and Teams.

How to use Teams and Outlook to schedule a virtual meeting.

Find out how to get permission to IT controlled servers, files and folders.

How to set up greetings that play before the caller leaves a voicemail message.

This article provides instructions on how employees can forward their CofC office phone numbers to another phone number

How to set up the Authenticator App for Multi-Factor Authentication on a College of Charleston account.

How do I sign into the OneDrive app after it is installed on my computer?

This article describes how to turn on Network Discovery on a Windows 10 PC.

To reset the voicemail number for the college select Menu, messages, and then Set voicemail code & re-enter the number

This articles describes the process for setting up an Extended Away Greeting on a VOIP phone line.

This article provides the voicemail password restrictions for VoIP.

This article describes how to fix the volume if it decreases to zero at the start of a Zoom meeting.

I am unable to connect to VPN because my computer security is unsatisfactory.

Disable Juniper Network Service on Network Bridge.

How to set up and use Microsoft Remote Desktop connection program on a Windows 10 PC, MacOSX machine, and iOS/Android mobile device.

Best practices for working from home.