Information on Everbridge install, alerts, best practices and known issues.

Articles (11)

Pinned Article Everbridge Install Guide for iOS and Android

Instructions on installing the Everbridge app on mobile phones.

Add/Update Cougar Alert Contact Information

Add your emergency contact information to receive Cougar Alerts.

Cougar Alert Did Not Go to CofC Office Number

Why didn't I get a Cougar Alert call on my CofC Office phone that is set up in MyCharleston?

Everbridge - I am not receiving notifications

This article describes how to receive notifications.

Everbridge - Opting out of receiving notifications through the Everbridge Mobile App

This article describes how to opt-out of Everbridge notifications for visitors.

Everbridge - Update Contact Information

How to change contact information in your Everbridge app.

How do I self-report if I am in quarantine or have symptoms of COVID-19?

How to report that you are in quarantine or have tested positive for COVID-19

Not receiving messages on Everbridge

How to get a user back on Everbridge if they have opted out of notifications.

Opting Out of Cougar Alerts

How to opt out of Cougar Alert notifications

Why am I getting an SMS from Everbridge but it's not from the College of Charleston?

How to avoid confusion if you get an Everbridge SMS from another institution.