Information and support for VIOP desk phones, Spirit/Segra Unify App, voicemail and Fax.
This article describes the steps needed to transfer a call from a CofC phone.
Adding Contacts in Spirit Unify
Troubleshooting for common audio issues with Segra Unify.
How to add a caller to your blacklist.
Resolve Issues with Call Forwarding going straight to voicemail instead of forwarding to the directed number.
Here are some settings you can check if you don't hear your phone when it rings.
The ringtones and ringtone volumes can be changed for the campus Yealink T48S VoIP telephones.
Chart of compatible heasets for use with VoIP phones
This article describes troubleshooting steps to apply when a fax machine is not able to send/receive faxes.
Yealink phones are compatible with wall mounts, sold separately. A slight adjustment will need to be made to allow the handset to stay in the on-hook position if using a wall mount.
How do I make an International call?
This article lists out information on how many active sessions can be used with the soft phone option (Segra/Spirit Unify app), and how to prevent issues when sharing a soft phone line.
This article assists someone with how to cancel the Do Not Disturb Mode on a Yealink desk phone.
This article describes several methods for programming speed dials on your CofC VOIP Office phone.
How to retrieve a call from another phone.
Internal instructions for Spirit Unify. Could be added to external self service eventually.
This article provides instructions on how employees can forward their CofC office phone numbers to another phone number
You can fill out a change of accountability form to surplus the cell phone if it is damaged or not going to be used by anyone else.
Details of what you need to do when requesting a telephone move
The phone number you listed as "CofC Office" in MyCharleston will show up in the CofC Online Directory.
Instructions to change the recorded name on a voice mail box
Learn how to use the Yealink T48 VoIP phone.
This article provides instructions to turn off Call forwarding on VoIP phones
General information about softphones
How to use the Self-Service portal, submit a ticket, or contact the IT Service Desk.