Common Issues With Zoom

Issue:

My video/camera isn't working with Zoom.

How do I join a Zoom meeting?

How do I share my screen?

Environment:

Zoom

Resolution:

Many questions about signing up for, setting up/joining meetings, accessing recordings and adjusting settings can be found on this online page provided by the Teaching, Learning and Technology group. Additional information on using Zoom through OAKS can be found on this online page.

How do I sign up for Zoom?

We have an institutional site license for Zoom, which covers all employees and students. It has been integrated into our CofC login, but you must activate your own account through https://cofc.zoom.us.

If you have your own individual Zoom account using your CofC address, you will be prompted with the following. You should switch accounts. While Zoom has temporarily lifted the 40-minute ban on Basic accounts (at our request), our institutional account is unlimited.

Additional information on logging into Zoom, accessing recordings, starting/joining meetings can be found here.

How do I join a meeting?

Zoom offers online instructions on how to join an instant meeting through an email invite, instant messaging invite, from the browser, from the Zoom desktop/mobile application and from a landline or mobile phone. Those instructions can be found here. You can also review our own instructions for joining and creating meetings here.

If you've received one of those messages:

  • You are on hold: The host has enabled a waiting room; you'll remain on hold until the host admits you into the meeting room.
  • Room connector is not enabled for this meeting: If you are using videoconferencing equipment to join a meeting hosted by a free Zoom account or an account that doesn't have the room connector enabled, you will receive this error. Connect to the meeting using a desktop or mobile device instead.
  • Please wait for the host to start this meeting: The setting "enable join before host " is not set, and the host has not yet joined the meeting. Hosts automatically receive emails asking them to join. You will be prompted to join the meeting a short time after the host joins. More information on that is available here.
  • Please enter the meeting password: The meeting requires a password; enter the password provided by the meeting host. If you do not know the password, contact the meeting host for assistance.
  • This meeting does not allow phone dial-in: The host may only have allowed VoIP audio. In this case, if you dial into the general Zoom teleconferencing number and enter the meeting ID, you will hear the message above and the call will disconnect. You will need to join the meeting  with a computer or a smartphone app.

 

Video/Camera Issues

Are you able to connect to Zoom meeting, but your video is not properly displaying?

If you are remotely connected to an office computer, make sure that you are using local computer resources for the Zoom meeting.

If that's not the issue, you may need to troubleshoot or adjust your camera/video settings. Zoom's support page offers troubleshooting for Windows, Mac, Linux, Android and iOS devices.

 

Audio Issues

Are you having issues with your microphone or speaker when using Zoom?

If you are remotely connected to an office computer, make sure that you are using local computer resources for the Zoom meeting.

The steps outlined on Zoom's support page can walk you through confirming audio devices are properly set up, as well as how to test.

  • Additional instructions on microphone or speaker issues on an iOS or Android device using the Zoom mobile app can also be found on the Zoom support page.
  • It is also possible that your host may have allowed only telephony audio. In this case, you will not see the message "join meeting with computer audio". You may still be able to join the meeting with video or via phone.

 

There is echo In my meeting

If you hear audio echo or audio feedback during your meeting, Zoom offers some troubleshooting information to correct. Those instructions can be found on this page.

 

How do I share my screen?

Instructions for how to share your screen using a Windows, Mac, Linux, Android or iOS device can be found online. Additional instructions on how to prevent participants from accessing screen share can be found here.

 

I am not able to receive email messages from Zoom

If you are unable to receive email messages from Zoom, including notifications, you can use the directions available on Zoom's support page to search for the messages.

 

How do I change my language on Zoom?

Zoom supports 9 language options. A list of those languages and how to change your language can be found on this support page.

 

Can I use Zoom on multiple devices?

You can be signed into Zoom on one computer, one tablet and one phone at a time. If you sign into an additional device while logged into another device of the same type, you will be logged out automatically on the first device.

 

Do you still need help? 

Zoom has their own Help Center with more advanced troubleshooting instructions, set up guides, and trainings. You can search this page to find further information on relevant topics or create a support ticket and someone will contact you. Zoom Video Conferencing App Issues 

Details

Article ID: 100612
Created
Tue 3/10/20 9:10 PM
Modified
Thu 11/19/20 9:37 AM