Pulse Secure VPN: How to Set Up and Use

Issue:

How do I set up VPN?

How do I set up Pulse Secure?

Environment:

Pulse Secure VPN

Azure multi-factor authentication

Employees, student employees, affiliates (vendors)

Cause:

Faculty and staff can connect remotely and securely to the College of Charleston campus network, referred to as Pulse VPN. Once connected to the Pulse VPN, they can access applications and environments that they only have access to on campus such as, but not limited to:

  • Banner INB
  • Legacy SharePoint Server
  • U:/Drive

Resolution:

How Does it Work?

You can connect to Pulse VPN either through a client that can be installed on your desktop or through the web. IT offers a secure connection using the Microsoft Multi-factor Authenticator App where you can just approve the login or, if prompted, type in the code the app gives you. You will need your College username and password to login to Pulse VPN successfully. Alternate methods of authentication are available for international travel or other special circumstances. 

Requesting Access

If you do not already have permission to Pulse Secure VPN, you can use the VPN Access Request ticket to request your VPN access in the system. Once the necessary permissions have been granted, you can begin installing and using your new VPN access.  Please note that all Faculty and Staff have basic VPN access by default, so they will only need to request if additional permissions are required.

Installing and Configuring Pulse Secure VPN

  1. You can install the Pulse Secure program by opening a web browser and navigating to clients.vpn.cofc.edu. Individual links to supported operating systems are below:
  2. Click the link under the Name column and follow the steps to download and install the client.
  3. Locate the application program on your machine called Pulse Secure- click on it to open (this can generally be found under the Start Menu for PC or Applications menu on Mac).
  4. Once the program is installed and open, you will need to add the connection. To add the connection, click on the plus sign button (+) in the Pulse Secure Window. Connections details are:
    • Type: Policy Secure (UAC) or Connect Secure (VPN)
    • Name: Azure VPN
    • Server URL: mfa.vpn.cofc.edu
    • NOTE: The server URL is case sensitive. Be sure to use lowercase letters vs. upper case letters.
  5. Choose Add and then click Connect to test it. You will be prompted to enter your Office 365 credentials to authenticate- this means your CofC email address (@g.cofc.edu or @cofc.edu) and my.cofc.edu password. If you have not previously set up two factor authentication on your account, the system will prompt you to do so now. 
  6. After you authenticate, your Pulse Secure client should say Connected and have a green arrow showing up on the icon. If you do not, some of these steps may help:
  7. After successfully logging in, you should now be connected to Pulse Secure VPN.

Accessing Campus Resources on VPN

Once connected, any campus resources that you would normally have access to while on campus should allow you to access it. Some helpful information depending on what you are looking to access:

Do you still need help?  Create a support ticket and someone will contact you.