Blank Outlook Authentication Window

Issue:

When asked to authenticate in Microsoft Outlook, the window that appears is blank and prevents user from authenticating

 

Environment:

Microsoft Office 365, Windows 10

 

 

Resolution:

Clear saved Office credentials in Credential Manager app

 

  1. Click Start > Control Panel > User Accounts > Credential Manager.
    • Note: If 'View by' is set to Category, click User Accounts first, and then click Credential Manager.

  2. Select the Windows Credentials option. Locate the set of credentials that has either Outlook or Microsoft Office in the name and then expand the corresponding folder.

  3. Then click Remove from Vault or Remove (depending upon which version of Windows you are running).

  4. Repeat step 3 for any additional sets of credentials that have the word Outlook or Microsoft Office in the name. (and resembles the account-name you tried to remove)

 

 

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Details

Article ID: 106370
Created
Tue 4/28/20 6:37 PM
Modified
Fri 11/13/20 4:00 PM