No Video Image on All-in-One

Issue:

Other people cannot see me in my Zoom meeting - The video image is completely black even though my video image is not muted

 

Environment:

Dell All-in-One desktop

 

Resolution:

The Dell All-in-One computers have a built-in webcam cover. If your video settings are all set correctly and the image is completely black, chances are that you have the webcam cover closed.

There is a slider along the top of the computer. Slide the webcam cover to the left to open the cover. This will allow others in your meeting to see you.

When you are done with the meeting, you can slide the cover to the right to close it, blocking the image for security/privacy purposes.

 

 

Do you still need help?  Create a support ticket and a Service Desk technician will contact you. 

 

Details

Article ID: 114764
Created
Wed 8/26/20 9:58 AM
Modified
Mon 10/11/21 10:18 AM