VoiceThread Playback Issues

Issue:

I can't view lectures in OAKS. It seems to freeze upon loading.
 

Environment:

OAKS
VoiceThread

Mac with Safari

Resolution:

If you are you using a Mac with Safari as your browser there is a setting you need to enable in order to allow the browser to play media like that in VoiceThread.

  1. Navigate to OAKS (https://lms.cofc.edu) and log in.
  2. Open the Safari menu at the top left, and select Preferences.
  3. Open the "Websites" tab, then go to the "Auto-Play" category on the left. You will see https://lms.cofc.edu listed.
  4. Select in the pull-down, Allow All Auto-Play to play media.

Do you still need help?  Create a support ticket and a Service Desk technician will contact you. 

Details

Article ID: 115670
Created
Fri 9/4/20 2:29 PM
Modified
Tue 9/7/21 2:43 PM