Recovering Microsoft Office Files with AutoSave or AutoRecover

Issue:

Microsoft Word / Powerpoint / Excel crashed or froze, and I had unsaved work open.
I forgot to save my file before exiting the application.
 

Environment:

Microsoft Office 365

PC/Mac

Resolution:

While working, it is good practice to have AutoSave enabled. This is available for the most recent versions of Microsoft Word, PowerPoint, and Excel. To turn on AutoSave, simply Save As a file to a location in your OneDrive. For more information about AutoSave, see these instructions from Microsoft. 

(Note:  Docm files are not supported when turning on the autosave feature.  Autosave can be set by default, but unless one is actively syncing in OneDrive, if one is accessing a file within a local folder, Autosave will be set to off and have to be turned on, and a OneDrive location selected, for autosave to work.)

If you don't have AutoSave enabled, and lost unsaved files, a less reliable way to get a recent version back is AutoRecover. Upon opening your application after the crash or close, it will pull up the last automatically backed-up version of your file. This may not include all of the most recent changes.

More Information for PCs

More Information for Macs

Do you still need help?  Create a support ticket and a Service Desk technician will contact you. Recovering Microsoft Office Files with AutoSave or AutoRecover

Details

Article ID: 126893
Created
Sun 1/31/21 5:37 PM
Modified
Thu 6/2/22 9:34 AM