Tech Tips for Returning to Campus

Issue:

I've been working off campus for a while. Is there anything I need to be aware of regarding technology to prepare for my return to campus?

Environment:

Internal systems

Resolution:

Regardless of the reason (evacuations, COVID, sabbatical, etc.), there are several things to consider as you prepare to return to your office on campus. This is especially true if you have been using a computer other than your office computer while you were away.

 

Before Returning to Campus: OneDrive

In case you saved files on your device rather than OneDrive, be sure you have moved all files to your OneDrive folder before you return to campus. 

If you are new to OneDrive, see Get Started with OneDrive to learn how to install and set up.

If you need to upload files to your existing OneDrive folder, see OneDrive - How to upload a file.

 

Computer Reinstall

If you need help reinstalling a computer in your office, the IT Department will be glad to help. Just fill out the Computer or Accessory Purchase/(Re)Installation form and a technician will contact you.

 

Eduroam

You should be able to automatically connect to Eduroam, however, if you've been off campus for an extended period of time there may be a need for manual connection as certificates may have changed (especially for iOS devices.)  If you have difficulty connecting, follow the instructions in the article, Manually Connect to Eduroam.

 

Operating Systems

Windows: If you are running Windows 10, see: How do I check for Microsoft Updates?

MacOS: If you are running Catalina, follow these instructions: How to update the software on your Mac

 

Adobe Acrobat

The license for Acrobat 2017 expired last year. If your computer has not been updated, you will need to upgrade to Adobe Acrobat 2020. Read, I need Acrobat, to learn how to upgrade. 

 

Desk Phone

Many of you probably changed your voicemail, forwarded your desk phone to your cell or were using a soft-phone. We have an entire section of articles on Telecommunications. Below are some articles covering issues you might encounter after not using your desk phone for an extended period of time.

  • Voicemail. Changing your greeting, checking voicemail, passwords, etc.
  • No Dial Tone. Power outage, inadvertently disconnected, can be caused by a number of issues.

 

Zoom

Due to the extreme number of saved cloud recordings in the College’s Zoom tenant, the new Zoom recording retention policy will go in effect on 5/1/2021. It's a good idea when you get back to go ahead and download, save or delete your recordings in the cloud. See Download or Delete your  Zoom Recording to learn how.

While the article covers downloading to OneDrive you can also save these recordings for sharing purposes in Kaltura or Microsoft Stream.

 

Do you still need help?  Create a support ticket and a Service Desk technician will contact you.