Can't Install the MyPortal App

Issue:

I'm having trouble installing the College of Charleston MyPortal app.

 

Audience:

College of Charleston faculty, staff and students

 

Environment:

MyPortal mobile app

Android, iPhone, iPad

 

Resolution:

  1. Check your network connection
    • Try connecting to a secure wireless network instead of using cell phone data
    • If you are on campus, you can connect to Eduroam
  2. Check the available space on your device
  3. Confirm that your device is using a supported mobile operating system

 

Do you still need help?  Create a support ticket and a Service Desk technician will contact you. 

 

 

Details

Article ID: 136760
Created
Wed 8/11/21 3:24 PM
Modified
Mon 10/11/21 11:49 AM

Related Articles (5)

Introduction to MyPortal -- what it is and where to get more information
Includes the website, download name, and credentials to sign into MyPortal
A list of available tiles in MyPortal
Describes how to customize the view in the mobile app by moving, adding, or removing tiles
Reasons why you may not see a tile