Can't Install the MyPortal App

Issue:

I'm having trouble installing the College of Charleston MyPortal app.

Audience:

College of Charleston faculty, staff and students

Environment:

MyPortal mobile app

Android, iPhone, iPad

Resolution:

1. Check your network connection
   • Try connecting to a secure wireless network instead of using cell phone data
   • If you are on campus, you can connect to Eduroam
2. Check the available space on your device
   • iPhone/iPad
   • Android
3. Confirm that your device is using a supported mobile operating system
   • Find Android OS Version
   • Find Apple iOS Version

Do you still need help?  Create a support ticket and a Service Desk technician will contact you.