Missing Tiles in MyPortal

Issue:

Why am I missing tiles in MyPortal?

 

Audience:

College of Charleston faculty, staff, and students

 

Environment:

MyPortal mobile app

 

Cause: 

Tiles appear based on role. You may not have access.

The tile may just be hidden from view.

The tile may not exist.

It may be listed by a different name than expected.

 

Resolution:

You may not have access.

Tiles are available based on role - Student, Faculty, Staff, Alumni or Guest. View the available tiles list by role on the Technology Transformation site. Be sure to log in with your CofC credentials if you are faculty, staff, or student. Guest view has very limited access.

 

You may need to switch profiles.

There are multiple roles, and visible tiles are based on roles. If the tile you are looking for is not available with the current role, try selecting a different profile. You can only see profiles of roles that you are a member of (For example, you can only see the Student profile if you are a student).

 

The tile may just be hidden from view.

You can use the Arrange icon to add, move, and remove tiles from your view. You may just need to add the tile. See the Customize MyPortal article for more details on how to do that.

 

The tile may not exist.

MyPortal is not a replacement for MyCharleston. Not everything that was available in MyCharleston will be available in MyPortal. View the available tiles list by role on the Technology Transformation site.

 

The tile may be listed by a different name than expected.

For example, People Admin is listed as jobs.cofc.edu.

 

Do you still need help?  Create a support ticket and a Service Desk technician will contact you. 

 

 

Details

Article ID: 136762
Created
Wed 8/11/21 3:42 PM
Modified
Thu 7/7/22 2:51 PM

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Things to check when you are having trouble installing MyPortal on your mobile device
Describes how to customize the view in the mobile app by moving, adding, or removing tiles
Instructions on how to switch profiles in MyPortal between Student, Faculty, Staff, Alumni