Action Item Processing - Cannot Complete Registration Requirements in MyPortal


I am unable to register for classes because I am required to review certain action items (like the Financial Responsibility form), but I am unable to click Save or see the requirement to review.

Action Item Processing




MyPortal (Registration Tools)


There is a bug that causes the form to fail to load and preventing the user from clicking Save.


Make sure you click the blue hyperlink for the action item you are meant to review to load the item. You may not see any indicators immediately that the page is loading- please allow a few seconds for the item to load in the right hand index for you to take appropriate actions. If the form you need to complete is still not loading, try the following:

  1. Switch to a different web browser (such as Chrome, Firefox, etc.)
  2. Try using a private/incognito window.

  3. Try clearing your cache.

  4. Test signing out/signing back into MyPortal. Click the arrow at the top right and  choose Log Out from the drop down menu. Log back in and try again.

  5. Make sure your browser has Javascript and Cookies enabled.

  6. Ensure your browser is up to date.


Do you still need help?  Create a support ticket and a Service Desk technician will contact you. 


Article ID: 142210
Tue 3/22/22 5:04 PM
Thu 4/21/22 6:33 PM

Related Articles (5)

This article describes the best steps to follow when receiving the error "CAPP or Degree Works is down" in the Registration Tools tile in MyPortal.
What is a browser cache and how to clear it for Chrome, Edge, Safari and Firefox.
This article provides some troubleshooting steps to test if you are seeing an internal error message when attempting to register for classes.
This article describes the best point of contact for information regarding the Student Financial Responsibility form.
Using a private browsing window or incognito mode is useful for opening multiple sessions in the same browser (such as multiple Office account logins, or Google Apps logins), as well as providing a "clean" temporary session (not using stored session cookies or data).