Issue:
I tried to register a student and a window popped up saying I was an unauthorized user.
I can get into Banner, but when I try to access SZADSEC or SZASECT or SSAMATX I get the following message: User not authenticated
I receive an error when accessing parts of Banner that reads, "User not authenticated."
Audience:
Students and Employees
Environment:
MyPortal
Banner Resources (Banner SSB, Banner Admin Pages, etc.)
Resolution:
If you are seeing this error, the troubleshooting steps below may help:
-
Try a private browsing window, though this often results in another error: "Session Initialization Failed. Couldn't access remote session service."
-
Clear browser cache
- Enable JavaScript and cookies in your favorite browser on your desktop computer or laptop.
- The web app supports all leading browsers (Microsoft Edge, Mozilla Firefox, Google Chrome, Safari).
- Turn off Ad Blocker
-
Fully sign out of MyPortal, sign back in.
Do you still need help? Create a support ticket and someone will contact you. Please include the following information in your ticket:
- Action you were trying to perform before receiving the error message (step by step preferred to know the exact system area producing the error)
- What system was being used first
- MyCharleston website (include which browser)
- MyPortal website (include which browser)
- MyPortal mobile app
- What you tried already to clear the error (see above for steps)
- Device information- device type (PC, Mac laptop, mobile phone, etc.)
- Contact information