MyPortal Error: "User not authenticated"

Issue:

I tried to register a student and a window popped up saying I was an unauthorized user.

I can get into Banner, but when I try to access SZADSEC or SZASECT or SSAMATX I get the following message: User not authenticated

I receive an error when accessing parts of Banner that reads, "User not authenticated."User Not Authorized Error
 

Audience:

Students and Employees

 

Environment:

MyPortal

Banner Resources (Banner SSB, Banner Admin Pages, etc.)

 

Resolution:

If you are seeing this error, the troubleshooting steps below may help:

  • Try a private browsing window, though this often results in another error:  "Session Initialization Failed. Couldn't access remote session service."

  • Clear browser cache

  • Enable JavaScript and cookies in your favorite browser on your desktop computer or laptop.
    • The web app supports all leading browsers (Microsoft Edge, Mozilla Firefox, Google Chrome, Safari).
  • Turn off Ad Blocker
  • Fully sign out of MyPortal, sign back in.

 

Do you still need help?  Create a support ticket and someone will contact you. Please include the following information in your ticket:

  • Action you were trying to perform before receiving the error message (step by step preferred to know the exact system area producing the error)
  • What system was being used first
    • MyCharleston website (include which browser)
    • MyPortal website (include which browser)
    • MyPortal mobile app
  • What you tried already to clear the error (see above for steps)
  • Device information- device type (PC, Mac laptop, mobile phone, etc.)
  • Contact information

 

 

 

Details

Article ID: 143404
Created
Thu 5/19/22 9:40 AM
Modified
Tue 5/31/22 9:27 AM

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