Install or Uninstall Adobe Acrobat via Self Service (Mac)

Issue

How do I install Adobe Acrobat on my mac computer?

Environment

Mac OS High Sierra (10.13.0) and above

College-owned

Local admin rights need to be granted to the user before installation

Self Service must first be installed on the college-owned computer

Resolution

How to Install the Adobe Acrobat via Self Service:

1. Fully close out of any Adobe applications on your machine.
2. Open Applications (Click Go on the top menu bar, then select Applications)
3. Double click the Self Service application to open it
4. When Self Service opens, choose the Log in option at the top, and enter your Cougars credentials
5. After you log in, choose the Adobe category on the left
6. You should see an installer option for Adobe Acrobat 2020. Click Install- this make take several minutes to run properly.
   1. Please note that this will remove any older versions of Adobe Acrobat 2020 on your machine. It will not remove any Adobe documents. 
   2. If you receive an error, you may need to restart your machine and then test the install option again.

How to Uninstall:

1. Click Go on the top menu bar and choose Applications.
2. Navigate to the version of Adobe Acrobat you would like to uninstall.
3. Click on the right-ward arrow to expand the list of options.and double click the Uninstall option (Example, "Acrobat X Uninstaller")
4. Follow the on-screen prompts to complete uninstall.
   • Note, this does not remove Adobe Reader files, Acrobat user data, or files that are shared with other Adobe applications.
5. (Optional) Move any Adobe PDF settings files from Library/Application Support/Adobe PDF folder to the trash. 

Do you still need assistance? Create a support ticket and someone will contact you. Software Request