Add a Shared Mailbox in Outlook (Desktop Client)


How do you add an additional email account in Outlook?


Windows and Mac

Outlook Desktop Client

Applies to group or shared email accounts to which CofC employees have access


Before adding an additional mailbox to an existing account requires that the permissions are already in place. If you do not have permissions for access, a request must be made.


  1. Open Outlook
  2. Press the File tab and select Info.
  3. Select Account Settings
  4. Choose Account Settings from the drop down menu
  5. Select and highlight your account
  6. Click on Change
  7. Press More Settings
  8. If you get a prompt, read it and choose OK
  9. Choose the Advanced tab
  10. Click Add and type the name of the mailbox and press OK
  11. If necessary select correct mailbox and press OK
  12. Click Apply
  13. Press OK
  14. Close all boxes
  15. Restart Outlook

The new mailbox will be in the navigation pane, you to expand the box to view the folders by selecting the triangle.


  1. Open Outlook on Mac.
  2. Click the option for Outlook from the top toolbar- choose Preferences from the drop down menu that appears.
  3. Click Accounts.
  4. Single click on your CofC mailbox from the left side column to highlight it, and then choose the option for Advanced from the lower right hand side of the Accounts page.
  5. Click on the Delegates tab at the top.
  6. Under Open these shared mailboxes, enter in the full email of the shared mailbox you have been given access to. Choose Add and then OK. If prompted to allow Autodiscover, that is OK.

The Shared mailbox should show on the left within the navigation pane with all of your email folders as well.

If you are using Outlook Online (web interface accessible via a web browser), the instructions will be slightly different.

Browser Access For Shared Mailbox

Do you still need help?  Create a support ticket and someone will contact you. Add a Shared Mailbox in Outlook (Desktop Client) 


Article ID: 23310
Fri 1/20/17 11:33 AM
Tue 6/28/22 3:31 PM

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