Yammer

Issue

Client is unable to log into Yammer

 

Environment

Office 365

 

Cause

Several possible causes:

  • Client has not signed up
  • Incorrect website
  • Incorrect credentials
  • Passwords not synced
  • Browser settings

 

Resolution

1) Sign up! Click HERE for instructions. This may apply if the client has never accessed Yammer before.

2) Verify website. Try https://yammer.com/Office365  (Click "Go to Yammer" if you receive a 404 error)

3) Verify username and password.

  • Client should be entering the full email address in the someone@example.com field.
  • The password should be the same as the MyCharleston password.
  • Client should have the same password for email and MyCharleston.
  • Reset password to synchronize if necessary.

4) Verify browser settings.

  • For example, Privacy settings in Safari: "Cookies and website data" should be set to "Allow from websites I visit" or "Always allow"

5) Clear browser cache.

 

Additional help for Yammer is available on our website.

Do you still need help?  Create a support ticket and someone will contact you: Still Require Assistance

Details

Article ID: 28082
Created
Thu 3/23/17 3:29 PM
Modified
Thu 2/27/20 4:03 PM