"Session Expired" or "A break-in attempt was detected."

Issue:

I cannot log into MyCharleston.

I get an error that says, "Session Expired."

I get an error that says, "A break-in attempt was detected."

 

Environment:

MyCharleston

 

Cause:

Another session is active.

Browser cache retained a session making the session appear as active.

More than one session cookie was detected.

 

Resolution:

  1. Make sure you are not logged into MyCharleston in any other browsers or devices.
  2. Clear your browser cache and restart the browser.
  3. Try from a private browser window.
  4. Try another web browser.
  5. Reset browser settings.
  6. Try from another computer.
  7. If the issue is still unresolved, you are a newly admitted student, and are receiving this error when attempting to access eBill, an administrator may need to check your Goatpad record. Please submit a support ticket, using the Account Permission Request, and an administrator will look at your account. An administrator will contact you.

 

Do you still need help?  Create a support ticket and someone will contact you.  MyCharleston Access

Details

Article ID: 28281
Created
Tue 3/28/17 3:37 PM
Modified
Mon 7/13/20 9:12 AM