Pulse Secure is Blank

Issue:

I cannot connect to VPN.

Pulse Secure is blank.

There is no option to add, edit, or remove a connection in Pulse Secure.

 

Environment:

Employee must have been approved for VPN access.

Employee must have administrative rights on the computer to make changes.

 

Resolution:

  1. If this is the first time using Pulse Secure, verify system requirements are met: https://www-prev.pulsesecure.net/download/techpubs/current/2061/pulse-client/pulse-secure-client-desktop/9.1rx/ps-pulse-9.1r7.0-supportedplatforms.pdf
  2. Restart the computer.
  3. If it is still not working after restarting, uninstall Pulse Secure and reinstall it from: http://clients.vpn.cofc.edu

 

Set up the connection.(http://vpn.cofc.edu/)

  1. Open Pulse Secure
  2. Click the + sign to add a connection
  3. Type: UAC or SSL-VPN
  4. Name: CofC Pulse VPN
  5. Server URL:
    1. Azure multi-factor: mfa.vpn.cofc.edu
    2. External, use from home: Token.VPN.CofC.Edu
    3. Internal, use on campus: Token.iVPN.CofC.edu
  6. Click Add
  7. Click Connect to start a connection

 

Do you still need help?  Create a support ticket and someone will contact you. VPN Assistance

Details

Article ID: 34005
Created
Mon 7/24/17 8:36 AM
Modified
Thu 9/10/20 2:27 PM