VPN Token Types

Issue:

What kind of RSA token should a client use to access Pulse VPN?

Environment:

RSA, Pulse VPN

Resolution:

In order to access the College network through VPN, each person needs to prove that they are who they say they are.  We use a system called RSA to let you do that.  Each VPN user is setup in the RSA system with one or more token providers, which work together with the system to validate you.  When you try to connect to the College, the RSA system will request a PIN code, which you select in advance, and a dynamic access code, which comes from the access token.  There are three different kinds of tokens available to generate these codes:

On-Demand Access (ODA) token - the system sends an SMS text message to your cellphone with a token code.  Most of our users will use ODA tokens.  You must have a phone that is capable of receiving text messages to use this.  Text messages may not work well if you are out of the country, or in a poor cell reception area.  We occasionally have issues sending text messages to some cellular companies.

Software Access token - you use your Android or iPhone smartphone to generate a token using the RSA app.  You do not need to be connected to the internet or have cell service when you use this.  The College must pay for each Software Access Token user.  You must have an IOS or Android smartphone to use this.  Your smartphone does not need to be connected to a network, so this may work well if you are out of the country, or in a poor reception area.;

Hard token - use an RSA token device that you carry on your keychain to provide a token code.  You do not need to be connected to the internet or have cell service.  Particularly good for travel outside the US.  The College must pay for each Hard Token.  this is the best option if you don't have a cell phone, or if you are traveling out of the country.

 

For more information about how to use each of these token types, visit this KB Article: VPN: How to Connect

Do you still need help?  Create a support ticket and someone will contact you - VPN Assistance

Details

Article ID: 35042
Created
Thu 8/10/17 9:37 AM
Modified
Mon 3/30/20 12:25 PM