Add/Update Cougar Alert Contact Information


I did not receive the last Cougar Alert.

How do I update my email or phone number for the Cougar Alert?





Applies to students, faculty, and staff at College of Charleston



The College of Charleston has implemented Everbridge, a new technology platform ​​​​​​ for delivering Cougar Alert emergency notifications to students, faculty, staff, families, neighbors, visitors and others. It is important that your contact information is correct.


To add or update the information for Cougar Alert

You can use MyCharleston or MyPortal.



1. Open your web browser and go to

2. Log in to MyCharleston using your Cougars username and password

3. Once logged in, click on either the HomeMy Accounts, or Academic Services tab

4. Scroll down until you see the Cougar Alert widget

To update your email addresses

1. Click on the Update your Email Addresses for Cougar Alert link

2. Follow the instructions given and update your email addresses (Please note that the primary email on the account (the or College account) is the one that will be notified via email. However, since you can have two email addresses listed, you may want to consider adding a non-CofC email address.)

3. Click Submit

To update your phone numbers

1. Click on the Back to (tab chosen) link in the upper left-hand corner

2. Again scroll down until you see the Cougar Alert widget

3. Update your phone numbers by clicking the Update Your Phones for Cougar Alert link

4. Select a phone to update/delete or click the Insert a New Telephone Number Not Listed Above button, to insert a new phone number.

  • NOTE: The phone option listed as Cell Phone with Text is the primary one notified via text message, so it is recommended to only have one phone number listed as that type

​​​​​​​​​​​​​​5. Click Submit​​​​​​​



1.     Log into MyPortal  

2.     Click on the Personal Information tile 

3.     On the Profile Page, click on Personal Information 

4.     Review the contact information. If changes are needed, click on the words add new in the box 

5.     Make changes and click the add button to save. 



More information on the Cougar Alert system can be found at


Do you still need help?  Create a support ticket and a Service Desk technician will contact you. 


Article ID: 38546
Fri 9/1/17 3:50 PM
Mon 3/14/22 2:26 PM

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Overview of the tiered alert/advisory system.
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Instructions on installing the Everbridge app on mobile phones.
How to avoid confusion if you get an Everbridge SMS from another institution.