Forgot Passcode for Apple Device

Issue

I can't access my iPhone because I don't remember the passcode.

 

Environment

iPhone, iPad, iPod touch

 

Resolution

There are a few options to access your phone again if you forget the passcode:

  1. Use iTunes
  2. Use iCloud
  3. Use Recovery Mode

See below or Apple's support site for details.

Source: https://support.apple.com/en-us/HT204306

Do you still need help?  Create a support ticket and someone will contact you. Telephone Services Support

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

If you forgot your passcode, or if a message says that your device is disabled, follow these steps to remove your passcode.

 

 

If you enter the wrong passcode on an iOS device six times in a row, you'll be locked out and a message will say that your device is disabled. Learn what to do.

First, pick a way to erase your device

Unless you made a backup before you forgot your passcode, there isn't a way to save your device's data. You'll need to erase your device, which deletes all of your data and settings. Choose a way to erase your device so you can remove your passcode:

Erase your device with iTunes to remove your passcode

If you've synced your device with iTunes, you can restore your device. This will erase the device and its passcode.

  1. Connect your device to the computer you synced with.
  2. Open iTunes. If asked for a passcode, try another computer you've synced with, or use recovery mode
  3. Wait for iTunes to sync your device and make a backup. If it doesn't, learn what to do.
  4. Once the sync and backup have finished, click Restore [your device].
  5. When you reach the Set Up screen while restoring your iOS device, tap Restore from iTunes backup.
  6. Select your device in iTunes. Look at the date and size of each backup and pick the most relevant one.

Erase your device with iCloud to remove your passcode

If you set up Find My iPhone on your iOS device or Mac, you can use iCloud to erase and restore it. This will erase the device and its passcode.

  1. From another device, go to icloud.com/find.
  2. If prompted, sign in with your Apple ID.
  3. Click All Devices at the top of your browser window. 
  4. Select the device that you want to erase.
  5. Click Erase [device] to erase your device and its passcode.
  6. Now you can either restore from a backup or set up as new.

If your device isn't connected to a Wi-Fi or cellular network, you can't erase it with Find My iPhone.

Erase your device with recovery mode to remove your passcode

If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

  1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider
  2. While your device is connected, force restart it: 
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Sleep/Wake and Volume Down buttons at the same time. Don't release when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
  3. When you see the option to Restore or Update, choose Restore. 

    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
     
  4. Wait for the process to finish. Then you can set up and use your device.

 

Apple iPad Models A1458 and A1489 (Alternate method for others)

  1. Open the iTunes program on a Windows or Mac computer computer.
  2. Connect the iPad to your computer with the iPad's USB cable.
  3. On the iPad, press and hold the Home button and the Power button at the same time.
  4. After 10 or 11 seconds, release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPad in recovery mode.
  5. Click Restore and confirm / continue.
    ; Note: You can click on the down arrow icon at the upper right corner in the iTunes program in order to see the download progress. And during downloading, if it shows the lock passcode window, just cancel it for now.

Note: The steps must be done correctly; you may have to try a couple of times.

- If needed, please watch video instructions at the website below:

http://www.youtube.com/watch?v=x6FSHAp6fvk

Get more help

If you can't update or restore your device using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone, iPad, or iPod touch.

 

Details

Article ID: 38713
Created
Wed 9/6/17 1:20 PM
Modified
Thu 2/27/20 3:49 PM