Is this spam or phishing?

Issue

Is this email phishing?

Is this email spam?

 

Environment

CofC Email

Outlook

 

Cause

It is important to use caution when reading/responding to email so that you don't become a victim of identity theft or malware.

 

Resolution

Phishing

Definition:

"The fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers"

 

What it looks like:

  • It may have an unofficial "To" or "From" address.
  • Many contain links that lead to a fake website.
  • It will ask for confidential information, or direct you to click on a link that leads to a website requesting confidential information (such as your username or password).
  • There may be typos and grammar errors.
  • It may have empty threats such as indicating that your account will be locked, deactivated, disabled, removed, deleted, or suspended if you don't respond.
  • It may purport that your account is already compromised and that you would need to respond in order to "protect" it.
  • Examples and additional information may be found on the IT website.

Actions:

  • Do NOT provide any confidential information through email. This includes usernames, passwords, credit card numbers, social security numbers, etc. CofC IT will NEVER ask you for your username or password in email.
  • Do NOT click on a link in an email and enter a username/password onto the website.
  • DO research and verify the details of an email if you feel it is suspicious.
  • DO seek assistance before responding if you are unsure whether an email is phishing.
  • DO inform Service Desk of suspicious phishing attempts.
  • DO delete the email from your inbox.

Click here to view how to report phishing to Microsoft

 

Spam

Definition:

"Irrelevant or inappropriate messages sent on the Internet to a large number of recipients; unsolicited bulk email"

 

What it looks like:

  • The email would have been sent in bulk.
  • It would be unsolicited.
  • It may contain vulgar or inappropriate topics.
  • You most likely will not recognize the sender, though occasionally a technique called "spoofing" can be used to disguise who it is coming from. It may appear that it came from someone on your contact list, even if that person didn't send it.
  • Contact information or other details in the email may be fake.

Actions:

  • Do NOT respond to the email.
  • Do NOT give out your personal information.
  • Do NOT open attachments or links from someone you don't know.
  • DO check the details of the email for accuracy. Perform online searches to see if the information can be verified.
  • DO protect yourself. It is wise to set appointments in a public place of business, during normal business hours (i.e. do not agree to meet strangers in dark alleys).
  • DO seek assistance before responding if you are unsure of the validity of an email.

Click here for how to report spam emails

 

Do you still need assistance? Create a support ticket and someone will contact you: Report Phishing

Details

Article ID: 39321
Created
Thu 9/21/17 8:28 AM
Modified
Tue 8/2/22 9:27 AM

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