A Shared OneDrive File Does not Appear in my "Shared With Me" Folder

Issue:

A OneDrive file shared with me does not show up in my "Shared With Me" folder.

I can open and view a file shared with me via OneDrive, but it does not appear in my "Shared With Me" folder in my CofC Office365 Business OneDrive account. When I attempt to sign in from the shared document, it will not allow me to log in. It is prompting for a Microsoft Live login vs. a Office365 Business or School account.

 

Audience:

College of Charleston faculty and staff

 

Environment:

OneDrive
OneDrive for Business
Office 365

 

Cause:

The person shared it from their personal Microsoft Live account rather than their CofC OneDrive for Business account.

 

OneDrive is a consumer offering from Microsoft.  Anybody can get an account, and users must pay to have more than 5GB of storage.  Files shared from a consumer OneDrive account use web links for sharing. Some College users were able to create personal Microsoft accounts using their @cofc.edu address - but newer users cannot do so.

OneDrive for Business is part of the Office 365 offering for organizations.  Each user has at least 1TB of storage available to them.  Files are shared with other Office 365 users, or can be shared anonymously using a link.

Files shared from OneDrive do not appear in the shared area. 

 

Resolution: 

The client should share the files using their OneDrive for Business instead of the personal OneDrive account. If a user has a personal OneDrive account using their @cofc.edu address, they should move all of their files to OneDrive for Business, and then remove the personal Microsoft account that uses the @cofc.edu address.

See the following article by Microsoft about What is OneDrive for work or school?

 

Do you still need help?  Create an Office 365 support ticket and someone will contact you. 
 

Details

Article ID: 40958
Created
Wed 10/18/17 9:51 AM
Modified
Mon 9/27/21 4:00 PM

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Summary regarding using OneDrive for Business
You can view Shared OneDrive Files/Folders online or set up shortcuts in File Explorer.
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