BDM Password Synchronization Help

Issue:

I recently updated my MyCharleston password, and now cannot access BDM via the direct links. 

I need my BDM password reset.

Environment:

BDM

Employee

Banner INB

Resolution:

Your password for BDM likely needs to be synchronized with your new MyCharleston login.The steps below outline how to synchronize your passwords:

  1. Log into MyCharleston.
  2. Once logged in, select the option for Internet Native Banner (INB). This is likely under your Employee tab.
  3. A new Banner window will open. You may see a message that your Banner password has been synced.
  4. Once logged into INB, click on the Display Document button from the top menu bar. This button looks like a magnifying glass on a piece of paper.
  5. You will receive a message stating that your password has been synced. Note, the mouse point may mean as an hour glass- click Continue or OK to revert it back. You may also receive a BDM error screen- please disregard if so.

You should now be able to log in using the direct BDM links.

Do you still need help? Create a support ticket and someone will contact you. BDM Password Synchronization Help

 

100% helpful - 1 review

Details

Article ID: 41278
Created
Wed 10/25/17 1:46 PM
Modified
Wed 7/15/20 9:38 PM

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