What is a knowledge base article?

Issue:

I am not sure what Knowledge Base means.

Environment:

The online request portal for Information Technology, Internet access, web browser, on or off campus

Resolution:

A knowledge base is a collection of knowledge in the form of subject-problem-solution information that pertains to a specific topic or subject of interest. It is possible to find solutions or information about a problem you are experiencing and resolve the issue using step by step instructions.

Details

Article ID: 42585
Created
Wed 11/15/17 12:58 PM
Modified
Mon 12/20/21 2:49 PM

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One of the ways to submit requests for technical assistance from College of Charleston Information Technology is the online portal allows 24/7 access, keep in mind new requests are processed during the normally scheduled workday.