Set Up Call Forwarding

How do I:

How do I forward my CofC Office phone number to another number?

Audience:

CofC faculty and staff

Reason:

Working remotely

Environment

Yealink T48G/SIP T48

Broadsoft

Instructions:

From Any Phone

1. Call 843-953-0615
2. Enter your mailbox ID followed by the # key
   • Your mailbox ID is your 10 digit phone number
3. Enter your passcode followed by the # key
   • This is the same passcode you use to check your voicemail
   • If you do not know your voicemail passcode and are not able to use any of the other methods mentioned in this article, submit a ticket for assistance
4. Press 4 to change call forwarding options
5. Listen to the recorded messaging and follow the instructions from there, according to what you wish to do
   • You can activate call forwarding, deactivate call forwarding, or change the call forwarding options

From Your Office Phone:

1. When the phone is idle/not on a call, tap the Menu button
   1. Select Features
   2. Select Call Forward
2. Select the desired forward type:
   1. Always Forward----Incoming calls are forwarded unconditionally.
   2. Busy Forward----Incoming calls are forwarded when the phone is busy.
   3. No Answer Forward----Incoming calls are forwarded if not answered after a period of time.
3. Enter the number you want to forward to.
   1. For No Answer Forward:
      1. Tap the pull-down list of After Ring Time, and then tap the desired ring time to wait before forwarding.
4. Tap the Save

From the Web:

1. Log into Broadsoft, using the same credentials you use to log into Segra Unify
   • If you do not know your Segra Unify credentials and are not able to set up call forwarding using any of the other methods mentioned in this article, submit a ticket for assistance
2. Choose Incoming Calls on the left
3. From the Basic menu, choose Call Forwarding Always
4. Change Call Forwarding Always to On
   • Other options are Call Forwarding Busy, and Call Forwarding No Answer; descriptions are noted under each link to know the difference
5. In the Calls Forward to phone number /SIP-URI: field, enter the 10 digit phone number you wish to forward to
6. Click Apply to Save Changes
7. Changes take affect immediately

Do you still need assistance? Create a support ticket and someone will contact you: Telephone Assistance Request