Conflicting Google Apps Accounts

Issue

I created a personal Google Apps account using my CofC email address. Later, I created a CofC Google Apps account using the link in MyCharleston. Now I cannot log into my personal account and I need to access the data I saved there.

Environment

Google Apps

Employee @cofc.edu Google account

Student @g.cofc.edu Cmail account

Cause

A conflicting account occurs when there is a personal Google Account that has the same email address as the managed Google account. Read more about conflicting accounts here

Resolution

Two accounts cannot share the same email address so the next time you log into the personal account, you will be prompted to change the address. It provides you with the following options:

  • Rename the personal account with a new Gmail address.
  • Rename the consumer account with a non-Gmail address that the user already owns.
  • Sign in with a temporary username that Google provides (for example, jane%mydomain.com@gtempaccount.com).


No matter which one you choose, your data for the personal account will remain intact. If you are having trouble logging into your personal account, you can use Google's recovery options to get back into the account.

Do you still need assistance? Create a support ticket and someone will contact you. Conflicting Google Apps Accounts

Details

Article ID: 48460
Created
Wed 2/14/18 11:49 AM
Modified
Sun 10/18/20 6:28 PM