VoIP Phone Help

Issue

How do I use my VoIP phone?

Environment

VoIP

Resolution

Quick Reference Guide

• This is a soft copy of the laminated CofC reference card that was provided when CofC switched to VoIP. They were left on each desk when the phone was installed.
• Use this to learn how to transfer a call, set call forwarding, check voice mail, and conference a call.

VoIP Quick User Guide

• This is the pamphlet that was handed out in training when CofC switched over to VoIP. It is specific to the Yealink T48 phone model, not specific to CofC.
• Quickly learn how to set up voice messaging, change voice mail greetings, check call history, adjust your volume, use the buttons on your phone, and place/answer a call.

VoIP T48 Full User Guide

• This user guide gives the full details of your T48 VoIP phone

Watch Videos on How to Use the Yealink T48

• This site gives the same information as the other two resources, but in video format instead of written format.

Request Segra Unify- Mobile And/Or Desktop App For VOIP Phone Line

• Your CofC VOIP phone line can be set up to work as a softphone (mobile and/or desktop app), granting you greater access to use your College phone whether you are on or off campus.
• Use the article information linked to find more information on what a softphone is, how to request one and how to set it up once configured on your phone line.

Do you still need assistance? Create a support ticket and someone will contact you. Telephone Issue