Windows Remote Desktop

Issue:

How to use Microsoft Remote Desktop

Environment:

Windows, Android, iOS, MacOSX

College-Owned Computers

The computer you are remotely connecting to will need to be powered on and have no one else logged in. It should be set to never go to sleep, and have remote connection settings enabled (this is default for Windows). 

You must be an administrator on your computer to remotely connect.

You must know the computer name or IP address of the computer you wish to connect to in order to connect.

 

Resolution:

Use Microsoft Remote Desktop on your Windows 10 PC, Mobile Device (iOS and Android), or MacOSX machine to connect to a College PC from afar. Please note that Remote Desktop to a College computer will only work when you are on the campus network (either Eduroam or Ethernet connection physically on campus, or through Pulse Secure VPN from off campus).

  • Check that the College PC you want to connect to allows remote connections:
    • On the device you want to connect to, select Start > Settings  > System > Remote Desktop. Be sure that the option to Enable Remote Desktop is swiped to ON. Contact the IT Service Desk if this option is marked as OFF for you.
    • Make note of the name of this PC under How to connect to this PC. You'll need this later.
    • Configure sleep settings: Start > Settings  > System > Power & Sleep. Set the machine to never sleep.

 

Use Remote Desktop to connect to the PC you set up:

  • On your local Windows 10 PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection. In Remote Desktop Connection, type the name of the PC you want to connect to, and then select Connect. Enter cougars\ in front of your username when connecting.

  • On your Windows, MacOSX, Android, or iOS device: Open the Remote Desktop app (available for free from Microsoft Store, Google Play, and the Mac App Store), and add the name of the PC that you want to connect to (from Step 1).  Select the remote PC name that you added, and then wait for the connection to complete.

If you see a prompt like the one below when connecting to the machine, please check the box to Don't ask me again for connections to this computer and then choose Yes.

Do you still need assistance? Create a support ticket and someone will contact you. Windows Remote Desktop

Details

Article ID: 54926
Created
Tue 6/5/18 10:35 AM
Modified
Wed 2/17/21 7:38 PM