Adobe Acrobat - "Sign In Required"

Issue:

Do I need to create an account for Adobe 2020 upgrade? It is asking me to sign in.

Adobe Acrobat requires Sign In with an Adobe ID to activate the software

Adobe asks me for an Adobe ID when I open a PDF file

 

Sign In Required page. Adobe ID required to activate the software.

 

Environment:

Adobe Acrobat

College-owned computers only

 

Resolution:

You are not required to sign into Adobe Acrobat 2020 to be able to use it if you installed it from AppsAnywhere, Software Center, or Self Service. See below for how to clear out the prompt for signing in.

 

Off campus computers that used AppsAnywhere to upgrade to Adobe Acrobat 2020:

  1. Close Adobe Acrobat and sign out of AppsAnywhere. Then try opening Adobe Acrobat again.
  2. If that does not resolve it, try restarting the computer.
  3. If it still does not open, try running the installer again from AppsAnywhere.
  4. If still not resolved, try uninstalling it from Programs and Features, restart the computer, and reinstalling again from AppsAnywhere.
  5. If necessary, activate Windows and try again. 

 

On campus computers:

  1. Uninstall Adobe Pro
  2. Reinstall it

 

Do you still need assistance? Create a support ticket and someone will contact you: Software Issue

Details

Article ID: 56982
Created
Fri 7/6/18 11:22 AM
Modified
Mon 10/4/21 7:51 PM

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This article provides information on how to install Adobe Acrobat Pro 2020 on a College-owned PC or Mac machine. It also provides information on how to remotely access Adobe Acrobat Pro 2020 on a personal (not College-owned) machine.
How to install Adobe Acrobat Pro on a college-owned Windows computer via Software Center.
The college has a license for Adobe Pro. You can install Adobe Pro on your college-owned Mac using the Self Service application.