Call Forward Not Working

Issue

I set up call forwarding to my cell phone, but it is not working.

Call forwarding is not working.

Calls are going to voicemail instead of being forwarded.

Audience:

CofC faculty or staff

Environment

VoIP

Broadsoft

Cause

Voicemail is picking up before the call forwarding feature picks up.

Resolution

1. Make sure that Do Not Disturb is Off. If it is on, calls will go straight to voicemail.
2. Lower the number of rings before forwarding.

Do you still need help? Create a support ticket and someone will contact you.