Issue
Authorized User Account is locked
Environment
Secure Touchnet
Authorized User
Resolution
Wait 30 minutes.
Neither Service Desk nor the Treasurer's Office has access to unlock the account. The account will automatically become unlocked after 30 minutes.
(Note: If user is locked out of eBill account but can still access MyCharleston, try switching browsers.)
Do you still need assistance? Create a support ticket and someone will contact you. Still Need Assistance.