Employee Account Expired

Issue:

Why is my account expired?

 

Environment:

MyCharleston

Active Directory

Adjunct, Faculty, Staff, Students, Alumni

 

Cause:

  1. Inactivity - MyCharleston accounts will expire after a long period of inactivity for security reasons. Accounts that are not accessed frequently become a prime target for attacks. Passwords are good for 120 days for employees (90 days for students). There is a Password Reset Reminder channel in MyCharleston on the Home and My Accounts tab that lets the user know when the password must be changed again.
  2. Contract End Date Lapsed - An employee's Active Directory account will be disabled once their contract end date has lapsed. In order to access the account again, new paperwork must be submitted to HR with the new contract end date, and a ticket must be placed with IT. Clearing the expiration date is not automatic, so a ticket must be submitted to IT.
  3. Account Compromised - If an account is suddenly sending out mass emails, it indicates the account is compromised and our Identity Access Management team may disable the account to begin a Data Loss and Prevention process.

 

Resolution:

No matter what the reason of the account becoming disabled, you must contact IT to have it enabled again. Please submit a ticket for assistance.

Details

Article ID: 60313
Created
Tue 8/14/18 8:53 AM
Modified
Thu 2/27/20 3:49 PM