Issue:
Need to identify which anti-virus app is currently installed on computer.
Environment:
Desktop computing
PC/Mac
Sentinel One
Cause:
Customer is receiving popups that virus was detected. Can't determine the next steps to remove virus.
Resolution:
Windows 10:
1. Click the Windows "Start" button. Select the settings icon
2. Select the Windows Security option in the left pane of the Settings Window.
3. Click Virus & threat protection. You should see an alert from Sentinel Agent and a prompt for actions needed.
Mac:
On a Mac you can verify Sentinel One is working if you can see an icon with multiple overlapping rings on the top right of their task bar.
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