Change Security Info for MFA or SSPR

Issue:

How do I update MFA security info for my email account?

I have already set up MFA (Multi-factor Authentication), but my phone number has changed. How to I update methods for MFA?

I have already set up Self-Service Password Reset (SSPR), but my phone number and/or email address has changed. How do I add additional authentication methods?

 

Environment:

Applies To:

College of Charleston Microsoft Office 365 accounts, employees

 

Requirements:

You must be able to log into your account in order to change the security methods.

 

Cause: 

Phone number or email address has changed.

Multi-factor authentication is enabled using a conditional access policy, as of 10/18/19, instead of a per user policy. Since then, people are no longer able to update their security information for their account from Security and Privacy within the account itself, but it can still be updated using http://aka.ms/ssprsetup/.

 

Resolution:

You must be able to access your account in order to make changes to the security methods. If you are not able to get into your account at all with methods that are currently set up, place a ticket with IT to requesting a reset of your MFA authentication methods. You may use the ticket link at the bottom of this article to make the request. 

As of June 1, 2022, the Authenticator App or the Phone with SMS (text message) will be preferred options for primary verification method. If you do not have any options for available methods accessible for you, please create a Multi-factor Authentication Issue ticket and we will work with you directly to ensure you can access your account.

You can add additional security methods by:

  1. Navigate to the My Sign-Ins Portal
  2. Follow the prompts to log in
  3. Click +Add Method
  4. Choose the method you would like to add and click Add
  5. Follow the on screen prompts to finish setting up your selected method

 

To remove a method that is no longer valid:

  1. Navigate to the My Sign-Ins Portal
  2. Follow the prompts to log in
  3. Click the Delete link to the right of the method you wish to remove

 

To change the preferred authentication method:

  1. Navigate to the My Sign-Ins Portal
  2. Follow the prompts to log in
  3. In the Security Info group next to Default sign-in method click Change.
    1. As of June 1, 2022, the Authenticator App or the Phone with SMS (text message) will be only available options for primary verification method.
    2. If your phone number is already configured as your default sign-in method, you may need to ensure it notes Phone- text- YourNumber as the default sign-in method.
  4. Select your preferred sign-method from the menu and click Confirm.

 

Do you still need help?  Create a support ticket and someone will contact you. Multi-factor Authentication Issue

Details

Article ID: 81180
Created
Tue 6/18/19 2:45 PM
Modified
Fri 5/27/22 2:16 PM

Related Articles (2)

Instructions for setting up MFA the first time you log into your CofC account
How to set up the Authenticator App for Multi-Factor Authentication on a College of Charleston account.