No Sound - Audio Drivers Outdated or Missing


My computer is no longer playing sound. The volume icon has an X over it. The troubleshooter indicates that the drivers were out of date.

How do I update the drivers for sound?



Windows 10

College-owned faculty/staff used computer

The person logged in must have administrative rights in order to install updated drivers



Audio drivers are outdated or missing



  1. Type Device Manager in the search box in the lower left of your start screen.
  2. Navigate to the Sound, video and game controllers
  3. Right-click the device for audio, and choose Update driver
  4. Check under "Other devices" as well, updating any drivers related to audio
  5. Restart
  6. Still not working? You can also download updated drivers from the manufacturer's website.
    • For example, if the computer is a Dell, go to and chose the option for support.
    • Enter the service tag number of the computer, and view drivers/downloads.
    • Download/install updated audio drivers, and restart.


Do you still need help?  Create a support ticket and a Service Desk Technician will contact you. 






Article ID: 91453
Wed 11/6/19 1:45 PM
Tue 9/13/22 3:50 PM

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Restarting or installing updates will likely resolve issues with built-in audio