Get Login Assistance

First Time Logging In

If this is your first time logging in, the initial password will be your CWID followed by your birthdate (mmddyy). You will be prompted to change the password when you log in. You may locate your MyCharleston Login and your CWID using the links below.


Locate Your MyCharleston Login


Locate Your CWID


The first time you log into MyCharleston, you will be prompted to set up MyCharleston Secret Questions and Answers. Faculty, staff, and enrolled students are encouraged to also register for Self-Service Password Reset, as this is the quickest and easiest way to reset and synchronize your password across multiple systems (OAKS, MyCharleston, Eduroam, etc.).

Register your account for Self Service Password Reset Here


Reset your Password

If you do not know your password, you may use one of the following options to reset it.


Self Service Password Reset (SSPR)

Reset Your Password Here

*Enter your full email address for the User ID.

This is the preferred method to reset your password. All staff, faculty and enrolled students can use this method to reset their password, provided that they have registered their account. Using this method immediately removes intruder detection locks from your account, and changes your password across all related systems.

Click Here for More Information on SSPR


MyCharleston Secret Questions and Answers

Reset Your Password Here

*Enter your MyCharleston Login as the username. Locate Your MyCharleston Login Here.

Anyone with a MyCharleston account may use the MyCharleston Secret Questions and Answers to reset their password. You are prompted to set up the answers to your secret questions the first time you log into MyCharleston. If your account is expired, locked, or disabled due to security reasons, you will not be able to reset your password using this method. Instead, contact IT Service Desk for assistance. See the "Still Need Assistance?" section below.


Still Need Assistance?

Do you still need help? Contact the IT Service Desk.

If you have not registered your account for SSPR or set up security questions, please contact the IT Service Desk for assistance.


You will need to provide the following to verify your identity when you contact IT Service Desk:

  1. Your full name on record
  2. Your CWID (Locate Your CWID Here)
  3. Your date of birth
  4. The last 4 digits of your SSN (International Students who do not have a social security number will need to supply their SEVIS instead)


You may contact IT Service Desk for assistance using any of the following methods:

  1. Phone, 843-953-3375
  2. Chat,
  3. Email,
  4. Submit a MyCharleston Access Ticket online using our Service Catalog (**Note, you must know your password to be able to submit a ticket online. You may use this service if your MyCharelston account is expired or disabled.)


Hours of operation for the IT Service Desk

Mon - Fri 7:30 a.m. - 10:00 p.m.
Sat - Sun 2:00 p.m. - 10:00 p.m.


Article ID: 91644
Fri 11/8/19 9:07 AM
Wed 8/5/20 10:48 AM