Self Service Password Reset

Issue:

Many people get locked out of their CofC accounts.

Follow this two-step process to be able to reset your own password.

Environment:

MyCharleston and all Office 365 accounts for staff, faculty and enrolled students.

 

Resolution:

Self Service Password Reset (SSPR)

Self-Service Password Reset allows you (students, faculty, retired faculty, and staff) to reset, unlock, or change your College of Charleston password on your own, without the assistance of the Service Desk.

To use this service, you must first register your account using a phone number and a personal email address. You may also choose to download and use the mobile authenticator app as one of your validation methods instead.This is the information that will be used to validate your identity should you need to reset or change your password in the future, even if your account is expired, disabled, or locked due to security reasons. Using this method immediately changes your password across all related systems.

[Video] - Microsoft's overview of Self Service Password Reset

 

1. Register for Self Service Password Reset (SSPR)

Click Here to Register Your Account

[PDF] - Instructions of how to register your account for Self Service Password Reset

You can register as many recovery methods as you like, but you must set up at least 2 in order to use Self Service Password Reset.

 

2. Reset Your Password

Reset Your Password - Use this link if you forgot your password and need to create a new one. Your account must be registered before you can use this link.

This [PDF] provides screenshots for resetting your password using Self Service Password Reset.

Change your Password - Use this link if you know your current password, but want to change it.

 

Who can use Self Service Password Reset (SSPR)?

College of Charleston staff, faculty, and current students are eligible to register their accounts and use SSPR. Newly admitted students and Alumni who are using their CWID as their login will not be able to use this method due to product licensing limitations.

 

Do you still need assistance? Create a support ticket and someone will contact you:

Office 365 Access

Microsoft Office Questions

MyCharleston Access