Adobe Acrobat Prompts for Serial Number


When I try to open a pdf file, I get a window from Adobe requiring a Serial Number.

When I try to open a pdf file, I get an error message that says "Something went wrong."



Adobe Acrobat

College-owned computers



Adobe Creative Cloud (CC) requires a license to be used. If the computer has Adobe CC installed and that license expired, Adobe Acrobat may prompt for a serial number when opened.



There are two options:

  1. Renew the Adobe CC license.
  2. Reinstall Adobe Acrobat. The college has a campus-wide license for Adobe, so even if you no longer uses the Creative Suite, you can use Adobe Acrobat. You just need to re-install it so that it uses our campus-wide license instead of the expired Creative Suite license.


Do you still need assistance? Create a support ticket and someone will contact you: Software Request


Article ID: 93631
Tue 12/3/19 9:19 AM
Thu 2/27/20 3:59 PM

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