Adobe Acrobat Prompts for Serial Number

Issue:

When I try to open a pdf file, I get a window from Adobe requiring a Serial Number.

When I try to open a pdf file, I get an error message that says "Something went wrong."

 

Environment:

Adobe Acrobat

College-owned computers

 

Cause:

Adobe Creative Cloud (CC) requires a license to be used. If the computer has Adobe CC installed and that license expired, Adobe Acrobat may prompt for a serial number when opened.

 

Resolution:

There are two options:

  1. Renew the Adobe CC license.
  2. Reinstall Adobe Acrobat. The college has a campus-wide license for Adobe, so even if you no longer uses the Creative Suite, you can use Adobe Acrobat. You just need to re-install it so that it uses our campus-wide license instead of the expired Creative Suite license.

 

Do you still need assistance? Create a support ticket and someone will contact you: Software Request

Details

Article ID: 93631
Created
Tue 12/3/19 9:19 AM
Modified
Thu 2/27/20 3:59 PM

Related Articles (3)

Adobe Acrobat Pro should not prompt the client to sign in. Reinstall the application to resolve this issue.
How to install Adobe Acrobat Pro on a college-owned Windows computer via Software Center.
The college has a license for Adobe Pro. You can install Adobe Pro on your college-owned Mac using the Self Service application.