Adobe Acrobat Prompts for Serial Number

Issue:

When I try to open a pdf file, I get a window from Adobe requiring a Serial Number.

When I try to open a pdf file, I get an error message that says "Something went wrong."

Environment:

Adobe Acrobat

College-owned computers

Cause:

Adobe Creative Cloud (CC) requires a license to be used. If the computer has Adobe CC installed and that license expired, Adobe Acrobat may prompt for a serial number when opened.

Resolution:

There are two options:

1. Renew the Adobe CC license.
2. Reinstall Adobe Acrobat. The college has a campus-wide license for Adobe, so even if you no longer uses the Creative Suite, you can use Adobe Acrobat. You just need to re-install it so that it uses our campus-wide license instead of the expired Creative Suite license.
   • Instructions for Windows
   • Instructions for Mac

Do you still need assistance? Create a support ticket and someone will contact you: Software Request