I cannot connect to Eduroam from my macbook. What should I do?

Issue:

I cannot connect to Eduroam from my macbook. What should I do?

How do I remove the Eduroam profile from my mac computer?

 

Environment:

macOS X

Cause: 

If the security certificate expired or is outdated (such as after the changes made over winter break 2019, for example), you may need to remove the existing Eduroam profile before being able to connect to Eduroam again.

 

Resolution:

The Eduroam network uses your CofC credentials, as well as a security certificate to authenticate devices on the network.  There are a few places on a Mac you might need to remove old/expired creds/certificates.  Please try one of the below and then try connecting to Eduroam again.  If you're unsuccessful, proceed to the next troubleshooting section.

(Username is your full email address, but password is the same as your MyPortal password (which may be different than your email address if you are a student or former student).)

A. Forget Eduroam Wireless Network:

  1. Click the Apple in the upper left corner
  2. Choose System Preferences from the short menu
  3. Open Network
  4. On the left-side menu, click on WiFi
  5. Then click Advanced
  6. After you click Advanced, look on the WiFi tab
  7. In the list of preferred networks, choose Eduroam
  8. Click the minus button (-) to remove the Eduroam profile

 

B. Remove Eduroam Configuration Profile:

  1. Click the Apple in the upper left corner
  2. Choose System Preferences from the short menu
  3. Open Profiles
  4. In the list of profiles, choose EduroamĀ®
  5. Click the minus button (-) to remove the Eduroam profile

 

Do you still need help?  Create a support ticket and someone will contact you: Eduroam Assistance

Details

Article ID: 96696
Created
Tue 1/28/20 9:40 AM
Modified
Wed 10/26/22 2:30 PM

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