Popular Articles

Includes how to locate MyCharleston login, locate CWID, how to reset your password, and how to get further assistance.
Summary of Self-Service Password Reset
How to set up the Authenticator App for Multi-Factor Authentication on a College of Charleston account.
How to remove your Eduroam profile when your iPhone or iPad won't connect after a password reset.
How to install Zoom using the SSO to access.
This is a guide for how to request access to, set up and use Pulse Secure VPN. Pulse Secure VPN allows you to access certain resources (like Banner, network drives, etc.) that require campus network connection.
This article explains how to resolve the "Host has another meeting in progress" error when attempting to access a Zoom meeting.
There are several methods employees and students can use to reset their own passwords. This article lists those options.
Describes how to find out what your Cmail address is, what the initial password is, and where to log in.
Provides the initial password to log into MyCharleston
Pulse Secure Failing to setup virtual adapter
Instruction for connecting a device to the edurom and ResNet wireless networks.
The App Lock for Microsoft Authenticator is enabled by default, but you can deactivate it if you like.
How to install Sentinel One antivirus program to replace Kaspersky
How to resolve Teams being blocked
Disable Juniper Network Service on Network Bridge.
This article describes how a student or employee can locate their CWID.
This article provides information on how to install Adobe Acrobat Pro 2020 on a College-owned PC or Mac machine. It also provides information on how to remotely access Adobe Acrobat Pro 2020 on a personal (not College-owned) machine.
How students can synchronize their Cmail password with their MyCharleston password
Students and Alumni can print their Unofficial Transcripts in the following Browsers: IE, Firefox & Safari by printing the Frame within the Printing options.
If your favorite default browser will not work with a website you frequently visit, it is possible to create a shortcut to that site to open in a different browser.
How to use the Self-Service portal, submit a ticket, or contact the IT Service Desk.
If Pulse Secure is blank and will not allow you to add a new connection, this article will help you fix it.
This article outlines troubleshooting steps if a student is unable to request a transcript.