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How to set up the Authenticator App for CofC Email

There are several methods employees and students can use to reset their own passwords. This article lists those options.

Instructions on how to install the Microsoft Authenticator.

How to set up your call center phone so that you are not prompted for a password on login.

Help with resetting the password for a blog.

This article describes how an eBill authorized user can use the Office of the Treasurer's self service tools to reset their account password.

Summary of Self-Service Password Reset

Includes how to locate MyCharleston login, locate CWID, how to reset your password, and how to get further assistance.

You will need the initial password to log into MyCharleston the first time.

Incoming & Transfer students can complete their Placement testing for French, German, Latin & Math via MyCharleston.

The call log menu on a College of Charleston VoIP platform telephone, (including a YealinkT48G), may display a "Incorrect web access password prompt" and then "user ID information is included with a request for a password" instead of supplying the call log. This issue can be resolved by supplying the web access password when prompted. If this password is not available, a request to Helpdesk to reset the password is required.

How to get to the "Other" login when the screen shows only other people's logins

How students can synchronize their Cmail password with their MyCharleston password

Try the default password. If still not working, Service Desk can reset the password using Google Admin.

Receive the message "Authorization Failed" when trying to log into ePrint after a password change.