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- Knowledge Base
- Login Help
There are several methods employees and students can use to reset their own passwords. This article lists those options.
- Knowledge Base
- Email
- Cmail
How students and employees can synchronize their Cmail/Google Apps password with their MyCharleston/MyPortal password
- Knowledge Base
- Login Help
Newly admitted students may need to wait a day to access OAKS, Office 365, or related accounts.
- Knowledge Base
- Computers and Devices
- MACs and macOS
I can't login and there is no Ethernet port on my Mac. How can I connect my mac laptop to Ethernet?
- Knowledge Base
- Software Applications
- Miscellaneous Applications
This article provides information regarding Qualtrics
- Knowledge Base
- Email
- Cmail
Tips for staying signed out or signed in to your Google Account
- Knowledge Base
- Login Help
Contact IT when your account is expired.
- Knowledge Base
- Software Applications
- Zoom
How to set up a Zoom meeting to require registration.
- Knowledge Base
- Student FAQs
- Admitted Incoming Students
An Authorized User will have their own account in eBill, allowing them the ability to make payments. This article lists the instructions for students on how to set up an Authorized User in eBill.
- Knowledge Base
- Student FAQs
- Software
How students can gain access to Office365 applications.
- Knowledge Base
- Non-IT Services and General Issues
- Faculty and Staff
How to update your College of Charleston records to reflect your name change.
- Knowledge Base
- Email
Some people have Microsoft 365 accounts from other institutions. Once signed into one, it's often difficult to get signed in to the other. Here's how to overcome that.
- Knowledge Base
- Login Help
- Multi-Factor Authentication
Instructions for setting up MFA the first time you log into your CofC account
- Knowledge Base
- Software Applications
- MyPortal
This article explains how to address the "User not authenticated" error when accessing Banner resources (SSB, Banner Admin Pages, etc.) in MyPortal.
- Knowledge Base
- Login Help
- Multi-Factor Authentication
It is possible to change your security information for your account. View this article for steps on how to update it.