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- Knowledge Base
- Telecommunications
This article describes the steps needed to transfer a call from a CofC phone.
- Knowledge Base
- Telecommunications
Learn how to use the Yealink T48 VoIP phone.
- Knowledge Base
- Telecommunications
The ringtones and ringtone volumes can be changed for the campus Yealink T48S VoIP telephones.
- Knowledge Base
- Telecommunications
Details of what you need to do when requesting a telephone move
- Knowledge Base
- Email
- Outlook
This article describes how to set up your email account on a campus computer or on your smart phone.
- Knowledge Base
- Software Applications
This article provides troubleshooting information if you see a phone number error when accessing eProcure via MyPortal.
- Knowledge Base
- Login Help
How to set up your call center phone so that you are not prompted for a password on login.
- Knowledge Base
- Telecommunications
This article provides instructions on how employees can forward their CofC office phone numbers to another phone number
- Knowledge Base
- Telecommunications
This article describes troubleshooting steps to apply when a fax machine is not able to send/receive faxes.
- Knowledge Base
- Non-IT Services and General Issues
There are several ways to look up a phone number for someone at College of Charleston.
- Knowledge Base
- Telecommunications
- Voicemail
This articles describes the process for setting up an Extended Away Greeting on a VOIP phone line.
- Knowledge Base
- Telecommunications
Resolve Issues with Call Forwarding going straight to voicemail instead of forwarding to the directed number.
- Knowledge Base
- Telecommunications
Instructions to change the recorded name on a voice mail box
- Knowledge Base
- Telecommunications
This article lists out information on how many active sessions can be used with the soft phone option (Segra/Spirit Unify app), and how to prevent issues when sharing a soft phone line.
- Knowledge Base
- Telecommunications
Yealink phones are compatible with wall mounts, sold separately. A slight adjustment will need to be made to allow the handset to stay in the on-hook position if using a wall mount.